Booking Terms and Conditions
Thank you for choosing to book with Riversdale House B&B. By making this booking you are entering into an agreement with us. You can find everything you need to know about us and our B&B on our website before you book. We also confirm the key information to you in writing by email. Please read our terms and conditions of booking below.
Booking
We only accept bookings when we’ve checked them. We contact you to confirm we've received your booking and to confirm we've accepted it.
Sometimes we may need to reject bookings. When this happens, we let you know as soon as possible and refund any sums you have paid.
If the booking is made by a 3rd party, then the full names of the guests staying must be provided to us.
Prices and payment
The price quoted is based on bed and breakfast per room per night. The maximum occupancy is 2 people per room.
Bookings require a deposit equal to the first night stay, paid by debit or credit card. The balance is due on arrival and can be paid by credit/debit card or cash (GBP). We do not accept personal cheques, travellers cheques, American Express or Diners Card.
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
Smoking
This is a non-smoking B&B. We do not accept smoking or vaping in any rooms or in the grounds of the B&B. Any guests found to be in breach of this policy will be asked to leave immediately. If we discover that guests have smoked in the rooms we will debit your card with the cost of an extra nights stay to cover additional cleaning and airing of the room.
Acceptance of Children
Our B&B is not suitable for children and so we do not accept children under the age of 18. Cancellation
Cancellations made with more than 7 days notice will receive a full refund. Within 7 days the full balance is non refundable.
We recommend that you take out cancellation insurance to cover this cost.
We may cancel bookings due to events outside our control, we contact you as soon as possible to let you know. If this happens, we will endeavour to rebook your stay for another date. As long as we do this, we won't compensate you for any loss, but you will receive a refund for any nights that you have paid for in advance.
We are not responsible for losses you suffer caused by us breaking this contract if the loss is :
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted you booked meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control.
· Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
· A business loss. It relates to a booking for the purposes of your trade, business, craft or profession.
Wifi
We provide WiFi for guests. This is for general, legal access to the internet. Access to illegal websites is prohibited and will be reported.
Please note that whilst we endeavour to ensure the WiFi is working at all times, it may occasionally be unavailable due to circumstances beyond our control.
Arrival
We ask that guests check in between 15.00pm and 21.00pm on the day of arrival, unless otherwise arranged. we are not able to accommodate earlier arrival as we will be busy preparing your rooms, shopping for supplies and walking the dogs.
If you will be arriving after 21.00pm please let us know before then. We occasionally have commitments in the evening and we want to ensure someone is here to greet you.
Failure to notify us may result in the room being re-let.
Departure
We ask that guests check out by 10.00am on the day of departure, unless otherwise arranged, late check out may incur an addition cost.
Damages and Breakages
Please take care when staying in our property. We ask that you report any incidents to us that occur. We do not charge for damage, unless it is malicious or through negligence. We make an additional charge of £50 if you fail to report any damage
Keys
Please ensure that you return your room key to us at the end of your stay. If you lose or take away a key we will have to change our locks. You will be charged for this.
Privacy policy
Any data collected during the course of this booking is stored on our online booking system. We will not pass on this data to any other 3rd party nor contact you for marketing purposes unless you have opted in to our newsletter.
Please see our website for our complete privacy policy.
NOTICE: Loss of or damage to guests' property
Under the Hotel Proprietors' Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however:
extends only to the property of guests who have engaged sleeping accommodation at the hotel is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody
does not cover motor cars or other vehicles of any kind or property lost in them, or horses or other live animals.
This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.
Complaints Policy
Please contact us if you believe that you have a complaint.
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
These terms are governed by the laws of England and Wales and England and the courts of England and Wales have exclusive jurisdiction.